Warranty

What is the Warranty period?

From May 2023:

• Our Fully Refurbished Aga Cookers (Oil, Gas, 13amp and ElectricKit) are supplied with a 5 year parts warranty and
• Our Fully Refurbished Aga Cookers and Electric Conversions are covered by a 1 year labour warranty.
• ElectricKit and eControl have their own manufacturer warranty periods - detailed below.
  

Prior to May 2023: Any Fully Refurbished aga cooker orders will be covered by a 2 year warranty.

Manufacturer Warranties

• Your eControl System Part Warranty is covered in whole, by the manufacturer - UK Innovation Group.
• Your ElectricKit System Part Warranty is covered for the first 2 years, by the manufacturer - Oilwarm Burner Products
• Your ESSE Cooker Warranty is covered in whole by the manufacturer - ESSE

We automatically cover you for a full year of free labour costs with your oil, gas, 13amp or ElectricKit and eControl aga cooker/conversion - subject to the terms listed on this page. If something does go wrong, we'll help you problem solve, then arrange a visit if needed.

• Your warranty period will begin once we have supplied the goods.
• Your warranty can't be transferred.
• We don't have an emergency call out team, but we will book in your revisit as soon as our diary allows.
• We have zero-tolerance towards abuse to our staff.

We will be your point of contact for aga cooker warranty issues - if you have a controllable conversion system, we'll work direct with the manufacturers if needed, and order any parts needed on your behalf.

More than likely, it will be one of our small family team that visits you, but sometimes (especially during busy periods!) we might use one of our vetted subcontractors.

What are the warranty terms?

• Labour charges are covered in the first 12 months - providing your fault meets the criteria below.
• Faults that can not be attributed to misuse or accidental damage.
• Cookers and Systems must not have been modified by Third Parties.
• Appliances must have been serviced in line with the manufacturer's requirements and frequency.
• Your installation must be in Scotland (labour charge may apply further afield).
• Your labour charges are not related to any of the below, listed in 'what isn't covered?'.

If the engineer visits and finds the fault can be attributed to misuse, or a third party modification, a charge will apply and will need to be settled before any future visits.

What isn't covered?

• Accidental or cosmetic damage (including but not limited to, enamel chips, staining, cracks, scratches, hob/induction glass).
• Routine servicing and maintenance (including but not limited to, servicing, adjustments for doors or lids, door seals, washers).
• Flue works, Fuel lines and Electrical supplies to the cooker (including external timers).
• Consumable Parts (including but not limited to, wicks, thermostats, lid/door liners, lid domes, thermocouples, washers, seals).
• Misuse includes any actions against our user instructions - including (but not limited to), ElectricKit or eControl hotplate elements or thermostat repairs due to overheating.
• ElectricKit Induction hobs are covered by a manufacturer's 12 month warranty.
• New Fans are covered by a 12 month parts warranty (no warranty cover on existing fan installations).
• AGA Modules are covered by a 12 month parts warranty only.
• Any consequential loss.